A full version app for Android, by RSUPPORT Co. Ltd..
The ‘MobileSupport’ app from Rsupport is an ideal solution for technical support teams and helps them provide better customer service. The app enables remote control of customer devices, allowing the support staff to monitor and identify issues in real-time.
MobileSupport is an integrated and intuitive application that enables remote control of a customer’s mobile device, enabling the technical support team to monitor and identify issues in real-time.
The ‘MobileSupport’ app is capable of controlling all major smartphone operating systems. The app allows the technical support team to view the screens of the customer’s device in real-time, as well as control them. The team can send images, text, and audio to the customer, and receive feedback from them.
The team can mark areas on the screen to easily communicate their points, and can also add their own text to the conversation. The team can also initiate a call with the customer, as well as send them a message.
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